What Customers Really Want

- - Resources

Something that every business owner in the world wants to know is what the customer really wants from a company. There has been plenty of research carried out on this subject, and a lot of articles and books written about it, and much of the received wisdom often seems to contradict itself. It almost seems as though nobody is quite sure what exactly the customer wants. The truth is, there is no one ideal customer who can respond in the way that you would imagine to any given scenario. People are individuals, and the wise business is one which accepts that and treats people with the kind of respect that individuals deserve. However, the research shows that there are some basic things which all customers will want to see from a business they are using. Let’s take a look and see what those are, so that you can better understand how to deliver for your customers in this competitive and fluctuating marketplace.

what customers want

 

A Range Of Products

Something that comes up time and again is that the customer wants choice in everything. Choice is something that really makes a difference to how the customer feels about you as a business. As long as they are able to choose between many different products or services, they will feel catered for, and will be unlikely to go elsewhere for the same. Of course, there is likely to be a certain limit on how much you can actually provide your customers, as your business is not able to do everything in the world at once. Still, it is worth bearing in mind that you should try to provide as much variety as you possibly can, both to keep the customer happy and to insure your business against loss of customers.

Competitive Prices

All consumers are continually looking for better value in the goods they buy and the services they use. However, it is a good idea to remember that the price is meant to be in line with the service provided, and customers are willing to pay more if they are actually getting more. Of course, there are many different kinds of customers, at all sorts of income levels, and this has a huge effect on their attitude towards money. This is just another reason why it is always worth getting to know your typical customer as well as possible. The better you know your customers, the more likely it is that you can figure out what they really want. If you cater to mostly middle-middle or upper-middle class customers, then there is a good chance they will be happy to pay a little more for a better service. However, if you cater to the working class or lower income brackets, chances are they will just be keen to save money no matter what. Both are relevant, and you need to know who you are catering for to ensure you provide the kind of prices that make sense to them while still keeping your profits going strong.

High Quality Products

There are as many businesses as there are products, and one of the great joys of the world of business is when you become the leading expert in a particular product. Not only does this mean greater ongoing income for you, but it means that you are in a position to build a brand that people are likely to flock to, something which is likely to be particularly powerful. Producing high quality products is often a simple matter of making sure that you are doing everything possible to put the necessary effort in. No matter what you are producing, there are certain things which are going to be vital for a better finished product. You will want to finish the product off in the right way, for a start, as this affects the final piece in a great way. For that, you might want to use a professional finishing system – see Reliant Finishing Systems now for more information on that. You will also want to ensure that you have tested and retested the product, so that it is flawless in its design and not harmful in any way. With a better product, your customers are much more likely to continue to be as loyal as possible.

Customer Service

At one point or another, most customers have to contact your business, either to complain about something, or merely to query something. Whatever the purpose for their communication, it is essential that you provide customer service which is unmatched by any other. More than most things, the quality of your customer service determines how the customer feels about your business, and how happy they are likely to rate themselves overall with your business as a whole. You need to make sure that you only hire the best customer service staff – and you probably want to give them a decent training session too when they begin, just to make sure that you are on the right track. With exemplary customer service, even complaining customers can soon be turned around to consider your brand in a more positive light than before. When that happens, it is something of real value which your business is likely to benefit from hugely. Make sure you are providing great customer service at all times; both the customer and the business will benefit from it.

Delivering On Promises

Whenever a promise is made to a customer, it should be a cardinal rule that it is always delivered upon. Not delivering on a promise is just about the quickest possible way to ensure that a customer turns their back on you for good, so make sure that you don’t allow your business to ever do this. The rule should always be to under-promise and over-deliver. This way, the customer is only ever going to be delighted, when it turns out that the service you provided was even better than you had said it would be. This is the best way to ensure that you keep complaints to a minimum, and keep your customers as happy as possible at all times.

An engineer by education and an entrepreneur by choice. Asish is a TCS Best Student Awardee, NDTV featured student entrepreneur and International School of Entrepreneurship Education awardee. He also worked with many startups and big companies for their business development and strategical growth. Asish has been heading The Startup Journal since its inception in 2014.